The following collection of samples represents a range of work I completed for both non-technical end users and highly-technical audiences, including network and database administrators, developers, and professional service engineers.
Samples from SV Technology:
The samples included below describe how to use and administer specific aspects of the LawPort application, a comprehensive, browser-based, information management system structured around views and applications.
- Shows users and administrators how to use a robust search feature: Conducting Searches
- Provides developers the know-how to customize their LawPort: Developer Guide
- Shows Global Translators and Law-Port Administrators how to manage translation requests and create translations in the Translation Center: QuickStart: Administering Translations
Samples from Narus:
The samples listed below describe how to administer Narus Intelligence for service providers, a service monitoring support solution created to capture valuable service usage information directly from the network itself.
- Provides engineers insight into the Narus Intelligence for Broadband Platform, a combination of hardware and software that captures customer usage data either from the network, from the log, or other collection devices: IBI Platform BB
- Shows engineers how to become hands-on with Narus Decision Support Solutions reports: DSS Broadband Reports
- Provides the formats and results for the Narus Intelligence summary reports: Appendix Reports
(I apologize in advance for the poor quality of the samples from Narus above. The soft-copy versions were rendered unavailable. What you see are scans from their hard-copy versions.)
Julia Horvath 