Julia Horvath

Summary

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Seven years as a Senior Technical Writer conceptualizing, researching, and writing clear and concise technical documentation for enterprise and web-based software solutions. 

One year as a Publishing/Production Assistant assisting the Robert Schalkenbach Foundation with their book The  End of Poverty and with the online publication of The Standard, an eighteenth-century newspaper promoting social justice and reform. 

Two years as a Customer Service Representative addressing San Francisco’s food-insecurity issues on the front lines at the SF-Marin Food Bank.

Two years as a Senior Clinical Administrative Assistant at By the Bay Health assisting the Senior Clinical Director with high-level administrative tasks. 

Writing Abilities

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Guides: Administration, Configuration, Developer, End-User, Installation, Online Help, Quick Start, Style, Terminology, Training. Other: Forms, Graphs, Letters, Proposals, Power Points, Release Notes.

Proficiencies

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Acrobat, Agile, AJAX, Dreamweaver, FrameMaker, Google Apps, HTML, Illustrator, Microsoft Office, Pagemaker, Photoshop, Perforce, PowerPoint, Raiser’s Edge, RoboHelp, Scrum, SharePoint, SourceSave, Visio, WikiPublisher, XML.

Education

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• Bachelor of Arts, English Literature, San Francisco State University
• Master of Science, Professional Writing, Towson University
• Internship with Siebel’s Technical Publication Department

TECHNICAL WRITING EXPERIENCE

Senior Technical Writer, SV Technology, Contract (2005-2008)

Authoring Tools: FrameMaker, Illustrator, RoboHelp, SharePoint, SnagIt, Visio, XML

• Wrote Developer guide in collaboration with engineers and product managers, which aimed to provide client-side developers with the know-how to customize their version of LawPort, a web-based knowledge management application designed for the legal industry.
• Researched and wrote both online and topic-based guides about a complex Translation Module, a feature that enhanced the existing publishing functionality of LawPort, making it possible for users to share published information in a variety of languages, efficiently, and in a centralized fashion.
• Wrote Conducting Searches in collaboration with engineers, which showed users and administrators how to use LawPort’s robust search functionality.
• Rewrote User, Administrator, Configuration and Installation guides to reflect LawPort’s adoption of SharePoint as its platform of choice for its underlying knowledge-management infrastructure.

Technical Writer, Narus, Contract (2004-2005)

Authoring Tools: FrameMaker, Illustrator, Perforce, RoboHelp,  SnagIt, Visio

• Created comprehensive documentation for NarusInsight, a suite of security solutions designed for capturing, analyzing and correlating IP traffic in real-time.
• Collaborated with security engineers to provide telecommunication service providers with a guide to administering forensic analysis, surveillance, and regulatory compliance.
• Teamed up with encryption engineers to create documentation on cyber-protection, cyber-analytics and cyber-intercept based on SME interviews, functional specifications, and product design documents.

Technical Writer, SV Technology, Contract (2002-2004)

Authoring Tools: FrameMaker, Illustrator, RoboHelp, SharePoint, SnagIt, Visio, XML

• Collaborated with software developers and product managers to produce, from the ground up, End-User, Administrator and Developer guides for LawPort, a web-based knowledge management application designed for the legal industry.
• Researched and wrote a guide for client-side developers on how to use Simple Object Access Protocol (SOAP) to access objects via web services in LawPort.
• Teamed up with internal database administrators to produce a guide about client-side database creation.
• Created a series of guides, including Quick Start guides, to illustrate the technical processes underlying LawPort. These guides served to train all technical and non-technical employees of SV Technology.

Technical Writer, Narus, Contract (2000-2001)

Authoring Tools: FrameMaker, Illustrator, Perforce, RoboHelp, SnagIt, Visio

• Researched and wrote, in print and online formats, User, Administrator, Configuration, and Installation guides for a suite of operational support system solutions geared towards network service providers.
• Collaborated with both hard/software engineers to create Configuration and Administration guides for the Flow Vision Appliance, a device designed to capture and aggregate Cisco NetFlow data.
• Provided engineering with product usability feedback after testing all manuals for accuracy against the corresponding software builds.

Junior Technical Writer, Sega of America Dreamcast, (1999-2000)

Authoring Tools: FrameMaker, Illustrator, SnagIt, Visio

• Edited gaming APIs for accuracy and ease of use.
• Edited and updated Sega’s third party Software Development Kit.

OTHER PROFESSIONAL EXPERIENCE

Senior Clinical Administrative Assistant, Hospice by the Bay, (2018 to 2020)

• Coordinated high-level meetings, booked conference rooms, set up conference call lines and Zoom, composed meeting minutes, prepared agendas and action items.
• Booked offsite conferences and hotel accommodations.
• Created graphs, forms and spreadsheets in Excel and Powerpoint with
  meaningful data from hospice reporting tools.
• Managed, as Fellowship Coordinator, UCSF/Hospice fellowship rotations in coordination with Chief Medical Officer, developed and maintained master fellow schedule, prepared fellow cell phones, key cards, laptops and info packets.
• Scheduled, in collaboration with upper management, educational visits between UCSF fellows/students and hospice clinicians.
• Ran EMR (Electronic Medical Record) reports, exported report data into Excel spreadsheets, applied filters, formulas, and calculations to data.
• Performed, as Office Manager, monthly office site-checks to ensure a safe workspace, oversaw building maintenance, upgrades (such as HVAC and electrical), office improvements, and seating chart.
• Owned and researched a wide variety of projects, including EOLOA (End of Life Option Act) patient demographics, reported, as a member of the Emergency Committee, findings from Disability, Access and Functional Needs meetings.

Customer Service Representative, SF-Marin Food Bank, (2012 to 2015)

• Provided customer service via in-person, phone, mailings and email to the SF-Marin Food Bank’s diverse population, including program recipients, volunteers, members and donors, board members, and staff.
• Coordinated and carried out donor/member-related quarterly and seasonal mailings in cooperation with member services in a continued effort to increase food bank funding and raise awareness of food insecurity issues affecting San Francisco and Marin counties.
• Entered and tracked financial contributions using Raiser’s Edge, a fundraising database platform; drafted requisite thank you letters acknowledging respective contributions; created and maintained soft/hardcopy files for member donation materials.
• Interacted daily with prospective food bank participants (people in need), determining, in coordination with the Programs Department, which food assistance program could best suit the specific needs of the individual participant.
• Received and tracked food donations of varying size in coordination with the SF-Marin Food Bank’s Food Resources Department.
• Wrote and updated a reference guide for Customer Service Representatives to refer to when seeking to provide meaningful customer service to the SF-Marin Food Bank’s diverse population.

Seasonal Sales Associate, Sur La Table, (2010 to 2012)

• Provided exceptional customer service to all patrons in the store and on the phone, customizing each patron’s experience with the intention of meeting and exceeding each and every culinary expectation as best as possible.
• Developed a strong understanding of Sur La Table’s products by attending product workshops and demonstrations; conducted thorough online research of all Sur La Table’s products so as to better represent the store and serve its customers.
• Created gift and wedding registries via an online registry database and guided registry couples through our product line with the goal of compiling a registry reflective of their individual preferences and tastes.
• Reconciled, in a courteous and efficient manner, all product returns and complaints.

Production Assistant, Robert Schalkenbach Foundation, (2008 to 2009)

• Edited and transcribed interviews from the documentary End of Poverty, a film that won acclaim at the 2008 Cannes Festival. The transcriptions are to be incorporated into the film’s companion book.
• Transcribed The Standard, an 18th century newspaper published by Henry George, the author of Progress and Poverty, a book that examines the paradoxical imbalance of rich and poor: while many attain unheard of wealth, many more suffer poverty, abjectly.

(Professional experience prior to 2008 withheld for brevity’s sake.)